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Building SafetyHousing Conditions

245 EAST 19 STREET

Manhattan · ZIP 10003 · BIN 1019603 · Gramercy · Last complaint May 30, 2026

NeighborhoodGramercy
Above-average complaints for the neighborhood
More complaints than 78% of buildings in Gramercy. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 45 violations · 100 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
No HPD violations on record
22 Class C and 49 Class B violations on record — all currently closed.
No open Class B or C violations
Housing Preservation & Development Violations
Total violations since 2014
0
0 per year avg.— Not enough history to determine trend
Open violations
0
Class C (immed. haz.)ⓘ2
Class B (hazardous)ⓘ2
Rent-impairingⓘ0
Open violation ages
▪ 30–90 days86% (6)
▪ 3–12 months14% (1)
Housing Preservation & Development Complaints
Total complaints since 2004
346
15 per year avg.↑ Up 49% in the last 2 years (100 vs 67 prior 2 yrs)
Complaint Resolution
No access14%Violation issued11%No violation23%Phone resolved52%Other1%(346)
Urgency breakdown
Last 12 mo.
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ117 complaints
Mold & pestsⓘ23 complaints
Water & plumbingⓘ15 complaints
Bldg maintenanceⓘ9 complaints
Appliancesⓘ9 complaints
Electricalⓘ3 complaints
Safety & fireⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

346 complaints

All categoriesHEAT/HOT WATERPLUMBINGUNSANITARY CONDITIONPAINT/PLASTERGENERALAllOpenClosed
Type

Building safety complaints, construction, permits, and structural issues filed with the NYC Dept. of Buildings, are scored separately.

Building Safety →
See something wrong? File a complaint with 311
Prior 4 yr.
Immed. Emergency6%2%
Emergency68%75%
Non-Emergency26%23%
(81)
(107)
Status
Apt
Received
Category
Non-emergencyClosed7NOct 24, 2025PAINT/PLASTER · RADIATORHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed7LOct 24, 2025UNSANITARY CONDITION · MOLDHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosed7NOct 24, 2025PLUMBING · BATHTUB/SHOWERHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosed7NOct 24, 2025PAINT/PLASTER · WALLHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed7NOct 24, 2025UNSANITARY CONDITION · MOLDHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosedBLDGOct 10, 2025HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed4GOct 9, 2025HEAT/HOT WATER · ENTIRE BUILDINGHPD responded to a complaint of no heat or hot water in the building. An occupant of the building confirmed heat and hot water had been restored when the Inspector attempted to conduct the inspection or contacted you at the phone number associated with the complaint. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosedBLDGOct 3, 2025HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedWHOLEBOct 2, 2025HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed7COct 2, 2025HEAT/HOT WATER · ENTIRE BUILDINGHPD responded to a complaint of no heat or hot water. Heat was not required at the time of the inspection because the outside temperature was above 55° F; by law, violations can only be issued if the outside temperature is below 55 degrees. No violations were issued. If the temperature inside of your apartment is below 68 degrees when it is below 55 degrees outside between 6 am and 10pm OR the temperature inside of your apartment is below 62 degrees between 10 pm and 6 am, please file a new complaint with 311, using 311ONLINE or 311MOBILE.
EmergencyClosed7ROct 1, 2025HEAT/HOT WATER · ENTIRE BUILDINGHPD responded to a complaint of no heat or hot water. Heat was not required at the time of the inspection because the outside temperature was above 55° F; by law, violations can only be issued if the outside temperature is below 55 degrees. No violations were issued. If the temperature inside of your apartment is below 68 degrees when it is below 55 degrees outside between 6 am and 10pm OR the temperature inside of your apartment is below 62 degrees between 10 pm and 6 am, please file a new complaint with 311, using 311ONLINE or 311MOBILE.
Non-emergencyClosed7RSep 23, 2025PAINT/PLASTER · WALLHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed7RSep 16, 2025PAINT/PLASTER · WALLHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed7RAug 14, 2025FLOORING/STAIRS · FLOORHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed7RAug 14, 2025UNSANITARY CONDITION · MOLDHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed7RAug 14, 2025DOOR/WINDOW · DOORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed7RAug 14, 2025WATER LEAK · DAMP SPOTHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed7RAug 14, 2025PAINT/PLASTER · WALLHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed7RAug 14, 2025PLUMBING · RADIATORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed7RAug 14, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed7RAug 14, 2025FLOORING/STAIRS · FLOORThe Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
Non-emergencyClosed21DAug 8, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosed10PJul 23, 2025UNSANITARY CONDITION · PESTSHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed12MJul 15, 2025WATER LEAK · SLOW LEAKHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed12MJul 15, 2025UNSANITARY CONDITION · MOLDHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosed7RJul 9, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed7RJul 9, 2025UNSANITARY CONDITION · MOLDHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed7RJun 17, 2025SAFETY · CARBON MONOXIDE DETECTORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed7RJun 17, 2025SAFETY · SMOKE DETECTORHPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed7RJun 17, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed7RJun 17, 2025PAINT/PLASTER · WALLHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosedBLDGMay 23, 2025HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGMay 22, 2025HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGFeb 11, 2025HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed6CJan 9, 2025HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosedDJan 7, 2025HEAT/HOT WATER · APARTMENT ONLYHPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosedBLDGDec 27, 2024UNSANITARY CONDITION · GARBAGE/RECYCLING STORAGEHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed5LDec 18, 2024HEAT/HOT WATER · APARTMENT ONLYHPD responded to a complaint of no heat or hot water in the building. An occupant of the building confirmed heat and hot water had been restored when the Inspector attempted to conduct the inspection or contacted you at the phone number associated with the complaint. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosedBLDGDec 9, 2024HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGDec 6, 2024HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed21DNov 22, 2024HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed21DNov 22, 2024HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed21CNov 22, 2024HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosedBLDGNov 21, 2024HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed6CNov 9, 2024HEAT/HOT WATER · APARTMENT ONLYHPD responded to a complaint of no heat or hot water in the building. An occupant of the building confirmed heat and hot water had been restored when the Inspector attempted to conduct the inspection or contacted you at the phone number associated with the complaint. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed4MNov 4, 2024UNSANITARY CONDITION · PESTSAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed4MNov 4, 2024UNSANITARY CONDITION · PESTSAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosedBLDGNov 3, 2024HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed4TSep 10, 2024UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed12GJun 11, 2024UNSANITARY CONDITION · PESTSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
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