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Building SafetyHousing Conditions

353 WEST 57 STREET

Manhattan · ZIP 10019 · BIN 1026317 · Hell's Kitchen · Last violation Apr 29, 2026 · Last complaint May 26, 2026

NeighborhoodHell's Kitchen
Below-average violations for the neighborhood
Fewer violations than 63% of buildings and more complaints than 53% of buildings in Hell's Kitchen. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 45 violations · 156 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
47 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous47Class Bhazardous64
Housing Preservation & Development Violations
Total violations since 1995
240
8 per year avg.↓ Down 18% in the last 2 years (45 vs 55 prior 2 yrs)
Open violations
126
Class C (immed. haz.)ⓘ47
Class B (hazardous)ⓘ64
Rent-impairingⓘ17
Open violation ages
▪ 30–90 days6% (8)
▪ 3–12 months10% (12)
▪ 1–3 years22% (28)
▪ 3+ years62% (78)
Housing Preservation & Development Complaints
Total complaints since 2003
467
19 per year avg.↑ Up 10% in the last 2 years (156 vs 142 prior 2 yrs)
Complaint Resolution
No access20%Violation issued16%No violation45%Phone resolved19%Other0%(467)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Egressⓘ21 violations
Maintenanceⓘ19 violations
Heat And Hot Waterⓘ18 violations
Posting/Signageⓘ9 violations
Water Supplyⓘ9 violations
Carbon Monoxide Detecting Devicesⓘ8 violations
Smoke Detecting Devicesⓘ5 violations
Paintingⓘ5 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ124 complaints
Water & plumbingⓘ43 complaints
Mold & pestsⓘ43 complaints
Bldg maintenanceⓘ35 complaints
Electricalⓘ31 complaints
Safety & fireⓘ2 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

77 complaints · PLUMBING

All categoriesHEAT/HOT WATERPLUMBINGPAINT/PLASTERUNSANITARY CONDITIONELECTRICAllOpenClosed
Type

Building safety complaints, construction, permits, and structural issues filed with the NYC Dept. of Buildings, are scored separately.

Building Safety →
See something wrong? File a complaint with 311
Prior 4 yr.
Immed. Emergency15%6%
Emergency75%61%
Non-Emergency10%33%
(40)
(262)
Status
Apt
Received
Category
EmergencyClosed1916May 26, 2026PLUMBING · WATER SUPPLYThe following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
EmergencyClosed2155Apr 18, 2026PLUMBING · RADIATORHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed1546Oct 20, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed1546Jul 27, 2025PLUMBING · WATER SUPPLYHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed1916Jun 3, 2025PLUMBING · WATER SUPPLYAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosedBLDGMay 20, 2025PLUMBING · WATER SUPPLYHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed1916Apr 30, 2025PLUMBING · WATER SUPPLYAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed1916Apr 22, 2025PLUMBING · TOILETHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed1916Apr 22, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergencyClosed1546Mar 23, 2025PLUMBING · WATER SUPPLYHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed1546Mar 19, 2025PLUMBING · WATER SUPPLYHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed2227Feb 3, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed1916Jan 23, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed1916Jan 8, 2025PLUMBING · RADIATORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed2155Oct 28, 2024PLUMBING · RADIATORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed1546Oct 24, 2024PLUMBING · WATER SUPPLYHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed1546Oct 23, 2024PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed2227Sep 24, 2024PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed1546Sep 7, 2024PLUMBING · BASIN/SINKAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed2227Jul 30, 2024PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2227Jul 30, 2024PLUMBING · TOILETThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed1916Jul 29, 2024PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2227Jul 29, 2024PLUMBING · TOILETThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2227Jul 29, 2024PLUMBING · TOILETThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed1916Mar 29, 2024PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed1916Mar 9, 2024PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Non-emergencyClosedBLDGJan 19, 2024PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed1169Jan 7, 2024PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed1546Dec 14, 2023PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed1546Dec 14, 2023PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Non-emergencyClosed1546Dec 14, 2023PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed1546Dec 14, 2023PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2227Sep 4, 2023PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546May 18, 2023PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed1546May 10, 2023PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosedBLDGDec 28, 2022PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed2114Feb 4, 2021PLUMBING · STEAM PIPE/RISERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2114Feb 4, 2021PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed2046Mar 11, 2019PLUMBING · TOILETThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed2046Mar 11, 2019PLUMBING · TOILETThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed2046Mar 11, 2019PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Non-emergencyClosed2046Mar 11, 2019PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed1169Apr 21, 2018PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Non-emergencyClosed1169Apr 21, 2018PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed1169Apr 18, 2018PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed1159Apr 15, 2018PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2245Aug 26, 2014PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2229Apr 3, 2014PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Non-emergencyClosed2229Apr 3, 2014PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Non-emergencyClosed2229Apr 3, 2014PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
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