Building SafetyHousing Conditions

964 AMSTERDAM AVENUE

Manhattan · ZIP 10025 · BIN 1056658 · Upper West Side-Manhattan Valley · Last violation May 20, 2026 · Last complaint May 7, 2026

NeighborhoodUpper West Side-Manhattan Valley

More violations than 99.7% of nearby buildings

More violations than 100% of buildings and more complaints than 100% of buildings in Upper West Side-Manhattan Valley. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.

Activity TrendsLast 5 years

A steady level of activity over time

Last 2 yrs: 266 violations · 555 complaints

▼ View all activity over time

Severityⓘopen violations

30 immediately hazardous (Class C) violations still open

Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.

Housing Preservation & Development Violations

Total violations since 2012

911

61 per year avg.↑ Up 56% in the last 2 years (266 vs 171 prior 2 yrs)

Open violations

Class C (immed. haz.)ⓘ30

Class B (hazardous)ⓘ35

Rent-impairingⓘ3

Open violation ages

▪ < 30 days19% (15)

▪ 30–90 days8% (6)

▪ 3–12 months14% (11)

▪ 1–3 years35% (28)

▪ 3+ years24% (19)

Housing Preservation & Development Complaints

Total complaints since 2003

1,932

81 per year avg.↑ Up 10% in the last 2 years (555 vs 504 prior 2 yrs)

Complaint Resolution

No access14%Violation issued15%No violation31%Phone resolved40%Other0%(1,932)

Urgency breakdown

Last 12 mo.

Top violation categories

5 yrs All time

Maintenanceⓘ211 violations

Extermination & Rodent Eradicationⓘ80 violations

Paintingⓘ34 violations

Water Supplyⓘ34 violations

Heat And Hot Waterⓘ30 violations

Sewers And Drainageⓘ25 violations

Smoke Detecting Devicesⓘ24 violations

Carbon Monoxide Detecting Devicesⓘ24 violations

Top complaint groupsⓘ

5 yrs All time

Heat / hot waterⓘ611 complaints

Mold & pestsⓘ243 complaints

Water & plumbingⓘ207 complaints

Bldg maintenanceⓘ201 complaints

Electricalⓘ34 complaints

Appliancesⓘ33 complaints

Safety & fireⓘ25 complaints

Adminⓘ12 complaints

See violations →Hide complaints ↑

Complaint log

1,932 complaints

All categories HEAT/HOT WATER UNSANITARY CONDITION PLUMBING GENERAL PAINT/PLASTERAll Open Closed

Type

Building safety complaints, construction, permits, and structural issues filed with the NYC Dept. of Buildings, are scored separately.

Building Safety →

See something wrong? File a complaint with 311

Emergency	Closed	2C	Oct 27, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	BLDG	Oct 27, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergency	Closed	5B	Oct 27, 2024	UNSANITARY CONDITION · GARBAGE/RECYCLING STORAGEHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergency	Closed	5B	Oct 27, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5D	Oct 27, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	6B	Oct 27, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 27, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 27, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 26, 2024	HEAT/HOT WATER · ENTIRE BUILDINGHPD responded to a complaint of no heat or hot water. Heat was not required at the time of the inspection because the outside temperature was above 55° F; by law, violations can only be issued if the outside temperature is below 55 degrees. No violations were issued. If the temperature inside of your apartment is below 68 degrees when it is below 55 degrees outside between 6 am and 10pm OR the temperature inside of your apartment is below 62 degrees between 10 pm and 6 am, please file a new complaint with 311, using 311ONLINE or 311MOBILE.
Non-emergency	Closed	1A	Oct 23, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	1A	Oct 23, 2024	PAINT/PLASTER · CEILINGHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Emergency	Closed	5C	Oct 22, 2024	ELECTRIC · LIGHTINGAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	5C	Oct 21, 2024	WATER LEAK · SLOW LEAKAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 19, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	6B	Oct 19, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	1A	Oct 18, 2024	PAINT/PLASTER · CEILINGAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	1A	Oct 18, 2024	UNSANITARY CONDITION · PESTSAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	5B	Oct 17, 2024	UNSANITARY CONDITION · PESTSHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	5B	Oct 17, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Oct 17, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	6B	Oct 17, 2024	PLUMBING · TOILETHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	6B	Oct 17, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	6B	Oct 17, 2024	UNSANITARY CONDITION · PESTSHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Emergency	Closed	6B	Oct 17, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 17, 2024	HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Emergency	Closed	6B	Oct 17, 2024	UNSANITARY CONDITION · SEWAGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	6B	Oct 17, 2024	PAINT/PLASTER · WALLHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	6B	Oct 15, 2024	UNSANITARY CONDITION · GARBAGE/RECYCLING STORAGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	6B	Oct 15, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	6B	Oct 15, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	6B	Oct 15, 2024	UNSANITARY CONDITION · PESTSThe Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
Non-emergency	Closed	6B	Oct 15, 2024	UNSANITARY CONDITION · PESTSHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Oct 15, 2024	PLUMBING · RADIATORHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Oct 15, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	5B	Oct 15, 2024	HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergency	Closed	6B	Oct 15, 2024	UNSANITARY CONDITION · GARBAGE/RECYCLING STORAGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	6B	Oct 15, 2024	HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Emergency	Closed	6B	Oct 12, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	6B	Oct 11, 2024	UNSANITARY CONDITION · PESTSAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	5B	Oct 11, 2024	UNSANITARY CONDITION · PESTSHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	6B	Oct 11, 2024	HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergency	Closed	5B	Oct 11, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	6B	Oct 11, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Oct 11, 2024	HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Emergency	Closed	5B	Oct 9, 2024	PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	5B	Oct 9, 2024	GENERAL · BELL/BUZZER/INTERCOMHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Non-emergency	Closed	5B	Sep 29, 2024	GENERAL · JANITOR/SUPERHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Sep 29, 2024	HEAT/HOT WATER · ENTIRE BUILDINGHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
Emergency	Closed	5B	Sep 29, 2024	UNSANITARY CONDITION · PESTSHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergency	Closed	5B	Sep 29, 2024	UNSANITARY CONDITION · PESTSHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.