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778 HENDERSON AVENUE

Staten Island · ZIP 10310 · BIN 5095816 · West New Brighton-Silver Lake-Grymes Hill · Last violation May 7, 2026 · Last complaint May 24, 2026

NeighborhoodWest New Brighton-Silver Lake-Grymes Hill
Above-average violations for the neighborhood
More violations than 79% of buildings and more complaints than 86% of buildings in West New Brighton-Silver Lake-Grymes Hill. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 48 violations · 64 complaints
'24'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
7 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous7Class Bhazardous6
Housing Preservation & Development Violations
Total violations since 2024
51
17 per year avg.↑ Rising — no prior history
Open violations
26
Class C (immed. haz.)ⓘ7
Class B (hazardous)ⓘ6
Rent-impairingⓘ0
Open violation ages
▪ < 30 days8% (2)
▪ 3–12 months56% (14)
▪ 1–3 years36% (9)
Housing Preservation & Development Complaints
Total complaints since 2009
65
4 per year avg.↑ Rising — no prior history
Complaint Resolution
No access18%Violation issued8%No violation5%Phone resolved69%Other0%(65)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Egressⓘ11 violations
Maintenanceⓘ11 violations
Posting/Signageⓘ6 violations
Heat And Hot Waterⓘ6 violations
Filing: Bedbugsⓘ4 violations
Annual Property Registrationⓘ2 violations
Window Guardsⓘ1 violations
Paintingⓘ1 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ51 complaints
Water & plumbingⓘ7 complaints
Electricalⓘ3 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

6 complaints · PLUMBING

All categoriesHEAT/HOT WATERPLUMBINGELECTRICGENERALPAINT/PLASTERAllOpenClosed
Type

Building safety complaints, construction, permits, and structural issues filed with the NYC Dept. of Buildings, are scored separately.

Building Safety →
See something wrong? File a complaint with 311
Prior 4 yr.
Immed. Emergency24%0%
Emergency70%100%
Non-Emergency6%0%
(33)
(31)
Status
Apt
Received
Category
Non-emergencyClosed4GDec 23, 2025PLUMBING · WATER SUPPLYHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosedBLDGDec 23, 2025PLUMBING · WATER SUPPLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed2BDec 23, 2025PLUMBING · WATER SUPPLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosedBLDGDec 6, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed6AOct 10, 2025PLUMBING · WATER SUPPLYHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed6BJan 4, 2025PLUMBING · BASIN/SINKAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.